Process map
A process map is a visual representation of a workflow that documents the sequence of steps, decision points, and handoffs needed to complete a business outcome.
In depth
Process maps are the umbrella category that includes basic flowcharts, swimlane diagrams, value stream maps, BPMN models, and SIPOC charts. The level of formality varies — a quick whiteboard sketch is a process map, and so is a fully-attributed BPMN 2.0 model.
Common applications include onboarding, fulfillment, support, audit, change management, and incident response. The discipline of process mapping reveals queues, redundant approvals, and informal handoffs that aren't visible in narrative SOPs.
OpenCharts AI generates editable process maps from a description, SOP PDF, or PowerPoint slide. Each step supports an attached data table for cycle time, KPIs, owner, and notes.
Also known as
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Build a process mapRelated terms
Flowchart
A flowchart is a diagram that represents a process, workflow, or algorithm using shapes (nodes) connected by arrows (edges) to show the order of steps.
Swimlane diagram
A swimlane diagram is a flowchart that organizes activities into horizontal or vertical lanes, with each lane representing a different actor, role, or department responsible for those activities.
BPMN
BPMN (Business Process Model and Notation) is a standardized graphical language for modeling business processes using pools, lanes, gateways, activities, and events.
Value stream map
A value stream map (VSM) is a Lean diagram that captures the flow of materials and information for a product or service, used to identify waste and design improved future-state processes.